COMPLAINTS & RETURNS – cutrateshop Skip to content


We try our best to give our customers exceptional service during and after purchase. Our customers are our top priority. However, if you feel we could not full fill our promise then you can contact us at our numbers below for any issue you have with your order. Please avoid posting on social media before talking to us. We work very hard to build this brand and consider this place our home. Be Kind. Our response may take upto 24hrs depending on traffic on the site.


Unused and unstitched products can be exchanged for another product if available in our stock.


Unstitched and unused products in its original condition can easily be returned for refund. No questions will be asked. 😊

Exchange and returns policy apply only for 14 days after placing the order.